I've gone here many times, and the tellers has been patient with me (I forget my bank account number, etc.). Their service has also been pretty fast.
I'm glad that I signed up for this bank 'cause I can bank online for free, and they don't charge me for my checking or savings account.
Wachovia doesn't have as many ATMs as some other banks, but if you don't need ATMs all the time (I don't), I think you'll be happy with Wachovia. I used to have an account with Chevy Chase Bank, and I felt like my money was on lock-down. They had minimums and fees everywhere. Of course, you should check it out and see which bank meets *your* needs.