I booked a room here for my birthday a couple weeks ago, I was really stoked about it but it turned out to be awful from start to finish. I would not reccommend this hotel to anybody, ever.
First of I booked the room through bookit and I thought I got a great deal ($160) for a ""luxury hotel"" and when I checked the bottom price it was about $190. Anyways, I went to check into the room around 7pm and the girl at the desk just looked at me like I was an idiot. She was like ""are you SURE that it wouldn't be under any other name?"" So I politely stepped away to call the company that I booked the room with to see what the problem was. I assumed I made a mistake because I thought there would be no way that this nice of a hotel would've missed a booking. Bookit told me everything was fine, they just didn't book my room. The W receptionist told me that I had to have them send a fax with my reservation. 30 minutes later she has the faxed paperwork, finally booked the room in front of me and then asked me for a credit card. I don't carry credit cards so I gave her my debit card. She ran a $200 hold on the card that was declined because there was not enough money on the card. I had just used that same card to book the room so there was only about $150 on there at the time. I asked her if she could lower the deposit amount and she refused. I spoke with the manager and he also refused. I have been in this situation before because I don't use credit cards and no matter how nice the hotel is they will always offer a lower deposit amount or take cash instead. The manager flat out refused and told me that it was a strict policy that he couldn't budge on. At that point I was told I could cancel the reservation if I wanted to but they couldn't give me my money back because it was in the hands of bookit. I was stuck.
Fortunately, a friend of mine was near by and I was able to use her credit card to check in. After all that, I really expected the room to be amazing...and it was not at all. VERY DISAPPOINTING. The bathroom is the first thing you see when you walk in the door and it is completely open. No door whatsoever on the bathroom. Not even a curtain. I was like...really?The ""mini bar"" was stocked with all of these ridiculously overpriced snacks covered in dust it looked like it hadn't been touched in a year. It was right next to the TV and it was really obnoxious and kind of insulting. Like how stupid to you have to be to pay $10 for a year old bag of M&M's? I had people on they're way over to celebrate my birthday with and I was kind of embarrassed at the room.
I wake up the next morning to realize that there was NO COFFEE MAKER. What kind of hotel doesn't have a coffee maker in the room??? Seriously? I called for my car in the morning and on my way to check out I was greeted by a very potent and extremely gross stench of vomit. Someone had probably just threw up all over the hallway the night before but it smelled like it was still there or they just DID NOT clean it up properly.
After finally checking out of the hotel (Not on the ground floor but on the forth floor...extremely annoying and pointless) I waited for my car about 15 minutes before I asked about it and was told that it was never brought up. Then I waited another 20 minutes only to be approched my a manager type person in a suit wondering what I was doing standing outside of the hotel. Really??? What does it look like i'm doing? Trying to leave!! Luckily, my car pulled up seconds later and I got out of there happily. Considering the competition on Ft. Lauderdale beach, I will NEVER go back there again. The staff is rude and stuck up and honestly you can find a room twice as nice and twice the size, for about half the cost. For a much better experience, I would recommend the Hilton or Double Tree Gallery One (each only about a mile away).