I have never been to a gastro specialist, so of course I was a bit nervous. They never bothered to notify me of an appointment change (difference of 1.5 hrs.). Did not see the doctor, but an NP. Felt very uncomfortable with the impersonal interview, and numerous interuptions of other staff entering our small room, ""Oops, sorry, wrong room"". Nurse made no eye contact and ran through the ""bowel prep"" list quickly without any care or empathy for my questions and apprehensions. I was told I would see the Dr. on the day of the colonoscopy, and the only reassurances I received were that ""He's great with anethesia drugs"". Not too confidence building IMO. Needless to say, I will not be returning there for the procedure! It felt like an IMPERSONAL assembly line.