I was tired of taking my GTI to the "other dealer". They couldn't seem to ever duplicate my problems and didn't seem to care too much. So, a friend recommended Van Nuys. I took my car in with a list of problems, shortly thereafter they called to verify my problems. WOW! That's a good sign. I got a call at the end of the day, as promised, they found all of the problems ! I couldn't believe it. Well, it is 4 days later and I'm here to tell you, THEY FIXED IT! I am going back here for sure. Thanks VW Van Nuys.