ok, i love my passat, but i hate that it's so expensive to service. but i guess that isn't really their fault. their hourly labor charge is still less expensive than the cutter dealership, AND i don't leave feeling like i got screwed over everytime. plus, their customer service is excellent. renee, one of their agents, is phenomenal. i love that they have female agents to help you as well, b/c i never feel like i'm getting the run around or being talked down to. on top of that, she's about as knowledgeable about cars as any guy i've ever met. so if you've gotta bite the bullet and service your vw, you might as well do it here!