While I must admit that Vivace has great, authentic food, I must give it an average rating due to the horrible service I have received over and over again (the worst I have ever received). Making a reservation at this restaurant is pointless, due to the fact that the manager purposely overbooks every night. Therefore, even when making a reservation, you must wait on an average of 45 minutes to an hour to get seated. Once seated, it is so overcrowded that the waiter barely has time to take your order and cant hear you over the noise. So fed up, I wrote a letter of complaint to the manager, which was completely ignored. The food isn't good enough to outweigh the terrible service, which I believe is due to an unethical and greedy manager who only cares about customer traffic. I will never go back again.