When I had a problem with my pool heater I called Vision Pools, the authorized service company. I was told they had factory trained repairmen and without a doubt could repair the heater. After several trips to my home and $200.00 later, the heater does not work. After I told them it still did not work, they assured me they stood behind their work and would be here the next day. They did not show up as promised, did not return phone calls and of course the heater still does not work. They attempted to sell me a replacement, claiming it was half price when it actually was about double the price everyone else had listed on the internet. I wish I had never heard of Vision Pools and if you use them, you will probably soon feel the same way I do.