I was very upset after buying a sign from Vintageweave. I called to inquire about the authenticity of this item, and the woman that answered the phone was rude to me. Her response was ""are we talking about a $120.00 sign? Mam, we have 4 thousand dollar pieces of art in this store."" She seemed irritated that I would imply that they were trying to sell something fake. She told me that the item was highly sought after and that she would gladly return it. I decided since I couldn't see that this item was indeed a sign from an artist that I admired, I would return it to the store. I went down to FedEx and shipped it back. The cost of shipping it back was over 15 dollars, which was fine. I then called the store to find out how the status of my return. A lady answered the phone and when I asked about the item, she said ""What is your authorization number?"" I had no idea what she was talking about. She was not friendly and told me that they would have to look for this item, and they would call me back by the end of the day. Within 20 minutes I received an email telling me they found the item and that they normally charge a 20% restocking fee, but that her owner would return it for a 10% restocking fee. I found it extremely rude that they did not call me back to say this, and that they were charging me anything to take the item back. She said that their policy is on their website, and I checked the website, only to find that their policy page says ""this page will be vintageweave policies."" No where did it say that I needed an authorization number or that there would be a restocking fee. She made a point to tell me that they work in the movie industry, once again trying to imply that I was beneath their daily clientele spending quota. I also thought it to be interesting that the four different times I called this store they were in the middle of a $4000 purchase transaction...hard to buy that coincidence.