My wife, and I finally decided to try this place, after hearing mixed reviews. BIG mistake. We ordered take-out. First off, the food was awful. I ordered a cheese steak sandwich. It tasted like it came from a vending machine. It had a very weird taste. I could only get two bites down. My wife got a stromboli. The crust looked nice and brown, but inside the veggies were raw and unseasoned. The worst part about the food was the so-called marinara sauce. It was somewhere between tomato paste and off-brand ketchup. Really BAD! Anyway, my wife took one bite, of her dish, and that was it. We boxed the food back up, and called Vinnys. I asked to speak to an owner, or manager. I was told the owner would be in the next day. The next day I took the food back . I asked the guy at the counter if I could speak to the owner. The owner came out, and had a real attitude right away. I told him the problems I had with the food, and asked him for ONLY half of my money back. His response was ""If, you don't like my food that's your problem. I do not give refunds when people don't like my food."" End quote! I have been in the food service industry for twenty six years, including a three year stint as executive chef at a busy resort in Branson MO. I have never heard, of let alone experienced this kind of treatment of a customer, by an OWNER. Do yourself a favor. STAY AWAY FROM THIS PLACE!!!!! Also I am required to give at least one star to post this review. They deserve NO stars!