I waited three days to see Bobby (who has cut and colored my hair 3 times before) on his schedule. I made the appointment on a Tuesday for Friday at 10 am. I received a confirmation call on Wednesday evening and I told them I was going to be there. I was so excited, but when I showed up, Bobby was not there. The receptionist called him and he told her to tell me he wouldn't be in until 11:30. I was so upset because I had been dropped off and also had scheduled this hair appointment around my work schedule. It was VERY irresponsible and in addition dirspectful of my time. He is good, but not good enough to allow him to be inconsiderate of my time. By the way, Chris is an a**hole, too. They do a nice job, but Chris has a very judgemental energy. Listen Chris, fix the tiles on the ceiling. They are stained and ugly and when my hair is watched it makes me think that your hair salon is dingy.