Village Cyclesport

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45 Arlington Heights Rd
Elk Grove Village, IL 60007

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(847) 439-3340
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Sporting Goods

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Sports & Recreation

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Many of the sales staff are pleasant and helpful, no complaints there. Some are very knowledgeable about road and racing bikes. However, I haven't run into anyone that knows much ...

Mediocore sales staff, poor service staff 11/12/2011

Many of the sales staff are pleasant and helpful, no complaints there. Some are very knowledgeable about road and racing bikes. However, I haven't run into anyone that knows much about commuter, touring, or mountain bikes. The reason I go down to 1 star is the service department. I have dealt with pleasant folks that aren't very knowledgeable, and knowledgeable folks that aren't very pleasant. Flat tire repair, fine. New bike assembly, so-so. I bought a high-end mountain bike there a few years ago and it was so poorly assembled that it was not safe to ride. Once I got the cables properly secured, tires and shocks inflated, I took a ride. The first big bump I hit the handlebars rotated 45 degrees. When I took it back the mechanic told me that it was just breaking in, and one has to expect some things like that. No, it is clear that the bike was either poorly or incompletely assembled, and he tried to cover that up. After a couple more dismal experiences, I will not trust them to service my bike. I've built a few bikes from the frame up, and I do a lot of my own wrenching so I don't really use a shop that much. That said, I don't want to buy a bike somewhere I can't trust to service it as well, even if I can get a good price. It's not worth it in the long run. more

Attack of the screaming manager 3/14/2008

Horrible customer service. more
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Built to ride!

Owner Message
  • Village Cycle Sport in Elk Grove Village, Illinois carries more than 2000 bikes in stock. For more than 30 years, our friendly sales associates have helped people find the perfect bike for every activity. Our service and selection are so great that we were voted one of the Top 100 bike shops in the USA and a Trek USA Nation?s Top 25 Dealer. Our services include: ? Pro road and tri bikes ? Instant flat repairs ? Rentals and repairs on all makes and models ? Dahon folding bikes Our expert cyclists carefully assemble each bike that arrives, and will custom fit one for you. The correct positioning of the seat and the height of the handle bars, in accordance with the proper tires are pivotal to enjoying your bicycle?s full potential. We meticulously tune every bike to ensure that your cycling experience is second to none. We?re the area?s largest Recumbent and Tandem dealer. We?re open on Sundays and we provide layaways and gift certificates. Whether you?re looking for your child?s first bike or a bicycle that?s competition ready, you?ll find the perfect set of wheels in our Village. Call us today for more information!

    Adjustments|Assembly|Classes|Clinics|Consulting|Demonstrations|Fittings

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