Good: PA Hadley and his team at Victory Medical have earned my trust for the conscientious way in which they treated my sports injury. Instead of opting for a quick fix, Doc Hadley took the time to explain the alternatives, and thoroughly investigated the source of my pain. He has tremendous credibility, being a runner himself, and I would not hesitate to recommend him and Victory Medical to my friends. Good job, Ralph!. Bad: It seemed to take a while to get preapproval from Champus for my procedures. I don't know if that's because the request wasn't mailed off in a timely manner, or if Champus just takes a long time to respond. Not a show-stopper, just a little irritating.. Improvements: I'd like to see email accounts for each provider, so I could know my request is going right to his desk instead of into a generic mailbox.. Other: These are great folks..