If even one person strays away from Via Quadronno from reading this review, I will be grateful. This is one of those instances in which the arrogance and seeming impenetribility of a snooty, respected instiution meets the hard candor viglance facilitated by the internet. \r
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First, make no mistake: VQ's meats and sandwiches made thereof are extraordinary. The menu of sandwiches with ""up to six ingredients"" looks like a haphazard mess of cuts and cheeses you've never heard of, but the results are marvelous. So much for that. \r
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I have never, however, encountered worse service anywhere, nor have I encountered people so unwilling to make amends -- even if their paychecks depend on it. The offenses: service is slow from top to bottom. Slow to take our order. Slow to bring drinks (the waiter forgot my water), slow to deliver first course, even slower to deliver second course. The waiter messed up my order and when i called him on it he acted as it if was my fault for ordering the wrong thing in the first place. When we asked him to speed up the service, he did the opposite. When he overcharged me, he shrugged and said, ""eh what's a dollar?"" (He'll find out when he sees his tip.) Mind you, this was not some elegant waiter with an encyclopedic knowledge of all things Italian; he was nothing special at all, except for his attitude. \r
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Then I found out where the attitude coms from: the management. I tried to coax an apology or some pleasant gesture from the hostess, but she would have nothing to do with it. She looked at me as if she knew exactly what I was complaining about yet didn't care, and she showed me the door. On my way out, I told her that it's not the waiter's fault for being a bad waiter; it's the management's fault for not training him properly. I don't think she got the hint. \r
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Mind you, I'm really not that demanding. I just don't like being insulted and kept waiting when I'm paying $15 for a ham sandwich.
Pros: Incredible, authentic meats and cheeses
Cons: Slow, rude service, and even worse from the management
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