I will be forever grateful to this vet ER. the entire staff is absolutely wonderful. My kitty was very sick and here for 3 or so days. Her vitals looked really concerning but the staff took amazing care of her. REspected me as a patient and my desires. Allowed me to visit with my pet SEVERAL times over those days and never once was annoyed or seemed put out by having to set her up with me in a room. Even when they had to have tough conversations with me regarding diseases my cat potentially had, they were extremely caring, informative, and respected/upheld my decisions for care. By day 2 they all knew me and my cat by name. when I would go there at night I would see the staff taking the dogs out for fresh air and potty breaks. They all completely and genuinely love animals, people, and their jobs. When youfirst get there, they whisk your animal away (in a good way) to get their vitals. It is an absolutely amazing process. Way better than any human hospital even! Their facility has great equipment, was always clean, I felt comfortable there for the 3 days I was there. They offered my cat a total of about 10 different food options (to get her to eat)! Talk about SERVICE! My goodness! The staff even cuddled my little kitty girl when they had spare moments and put her in a cage where they could all see her at all times when she was doing badly. It was not a noisy facility, which is sometimes a problem at vets and vet ERs. I went to another vet er in auburn and had an AWFUL experience. Lesson learned: No matter what city you are driving from, this is the place to go. Your animal will be seen faster anyway and receive TOP NOTCH care. My cat was doing very badly when I took her in. She is home now and I owe these people everything. My two cats are my world.
Pros: Absolutely EVERYTHING. The Drs. also keep you aware of where you are financially so there are no surprises. These guys are SO wonderful
Cons: Only one night out of 3 but there were some car lurkers outside. I just had someone walk me out. Not the vet places fault.