My husband arrived at the vet's clinic on time and was told that they did not have an appointment in their records. After several minutes of back and forth, they were able to squeeze our cat in for a check-up. That's about the nicest thing that they did. Our cat was weighed, examined and a stool sample was tested. Thankfully the test results were good, tso the diagnosis was a potential food allergy. We walked away with a prescription for special food and were told to come back to the office on Monday to pick up some medication, to treat her just in case, she did have a minor intestinal issue. I showed up on Monday to pick up the medication and was told that it was not ready. The tech/nurse in the office took down my phone number and promised to call back the next day to let me know when it would be ready. Needless to day, I never heard from her or anyone else in the office. On Tuesday, I called the office and Ceasar informed me that the medication was ready to be picked up. He also informed me that he called my husband and left a message. I showed up at the vet's office and much to my dismay was told that they could not find the medication. I also spoke to my husband who confirmed that he did not have any missed calls or voicemails on his phone from the vet's office. This has been a huge hassle and apparently its indicative that they really don't care about your pet or the lack of customer service that they provide. In addition, what's the point of having 24 hour care, if they cannot contact a vet or a tech when need be? I tried to rectify the issue by asking them to try and contact the person that I spoke to on the phone, but surprisingly, they were not able to do so. This place is a total and complete joke with a bunch of incompetent morons working there. How good can the care be if the vet's are not intelligent enough to realize that hiring competent front desk staff is as important as the care they are supposed to provide to helpless animals?