I called on Monday and was greeted to a very friendly voice over the phone. Listened to what I wanted and had a scheduled appt. for an estimate the next day. Brian (Owner) called me the next morning to make sure I would be home and he arrived as promised. Very fair pricing and listened to my needs. He didn't try to be pushy and sell me stuff I didn't want. To many pushy salesmen with other fence company's. They came out and installed posts the next morning and gate was up in 5 days. Then he called me for payment once it was already installed and I was satisfied with the work. Maybe not the norm I don't know, but he didn't know me anymore then I knew him. Just very honest and easy to work with. If you need fencing done, don't hesitate to call Veteran's fence. You won't regret it!!!