So being in a new area, I needed my name out there and thought Veterans sales person was funny and they were offering a reasonable price for the Pen's that I wanted. I ordered multi because if I ordered one color (blue) I would have had to pay more, got the pens they write great, the shirt clip is flimsy and breaks very easily but hey it's a nice pen, but not one blue pen was sent with my order. Next time Pensellenhelen called she wanted me to buy shopping bags, I told he about the blue pens .. well if I buy the shopping bags she'll send me 100 pens (all blue) free .. so I bit got the blue pens and Credit card was charged and never received the bags, I called left several messages and never got a return call, finally my friend PennSellenHelen calls me i told her I never got the bags she transferred my call to the guy that I had been leaving messages ons email and he told me that they ran out of the size I ordered and they would ""upgrade"" to the larger bag, got the larger bag a week later then they said it would be and there is not bottom insert to keep it steady.. no no there is more, I go another call bought still more stuff .. Pencils this time for the kids at Halloween, she assured me they would be there by the 17th ( they arrived the 19th ok I'll give them 2 days) the neon pencils came in red blue green yellow and orange, my box only had green yellow and orange in it they had ink splattered all over them all of them sharpened and on them besides my name was a little Halloween witch ( I didn't ask for nor did I discuss this) Well now because of bad weather the Halloween stroll was canceled and I have a box of pencils that can only be given out at Halloween. Honestly they were willing to fix what I complained about but who wants to complain all the time, you decided if using them is worth it. I think I am going elsewhere next time I need something.