I have been a customer at this location for over three years and every time I go in, whether it is just to ask a question or to upgrade a phone or a plan, the staff here goes above and beyond.
I'm not sure what the issue was with the previous negative review, but it sounds more like it may have been a misunderstanding on the customer's part than any wrongdoing by the staff.
Lonnie, Gabe, and everybody there always acknowledge when you walk in and if they are with another customer and can't help you right away, they will let you know that someone will be with you shortly, rather than let you wander around looking lost and feeling ignored. Every problem I've had with my phone or service has always been handled in a professional, competent, and friendly manner. Thanks guys (and gals!).
Pros: Customer Service, friendly staff
Cons: none so far