Absolutely horrible service! Do not go there! Here is what I experienced:
I am writing this letter in regards to my service at the Verizon Wireless store on the corner of Sanderson and Florida in Hemet, CA. I have been to this store several times over the past two months and each time the service is worse than before.
I came into the Verizon store on/around Dec. 15th, 2011. On this occasion my husband and I waited at least 30 minutes for service. We were finally seen we attempted to buy 2 phones cases; one for myself and one for my husband. We were seen by a store associate. After we left with the new phone cases my husband realized that his phone case was wrong. We went back and spoke to the same exact sales person. When we told him that the cases were wrong he said, ?To be honest I didn?t even look at which phone you had.? He didn?t even care enough to look at the phone to make sure he was selling us the right product for the right phone.
On Dec. 26, 2011 I came into the Verizon store with my brother and his wife. We were helped by Natasha. My brother had bought his wife a new phone for Christmas. He bought the phone at Best Buy but was having a problem with the activation of the phone. On that day we probably waited for at least 45 minutes, the store was admittedly busy though. When we did finally receive service, my brother explained his situation to Natasha. As soon as he said he had purchased the phone at Best Buy her demeanor changed and she became very rude and dismissive. She told him to ?go back to Best Buy.? She continued to be rude to my brother for the remainder of their interaction.
Today, February 10, 2012, we went into the Verizon store. It was slow and there were several people who were free. The manager Chris came up to us and asked if we needed help. After we said we did he said we would have to wait and continued to play on his tablet while talking to another free associate about a test she had taken in school. He did not even attempt to help us; apparently customer service is not in his job description. He did not seem at all concerned that we were waiting or the fact that he, Natasha and another associate were spending company time talking about personal matters while customers, including another couple, were waiting