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Ventana At Valwood - 0 Reviews - 14221 Heritage Cir, Dallas, TX - Rental & Roommate Agencies Reviews - Phone (972) 241-3363

Ventana At Valwood

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14221 Heritage Cir
Dallas, TX 75234
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(972) 241-3363
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Reviews

Editorial review from Citysearch 1/5/2015

DO NOT RECOMMEND - PLEASE READ FOR REVIEW FILLED WITH FACTS, NOT COMPLAINTS\r \r Our family has been living in Ventana at Valvood since February 2014 and so far the administration has shown little respect and care for the residents, their lack of professionalism, communication and their constant making of promises that they can't or wont' keep is overwhelming.\r \r 1. UTILITIES ARE INCLUDED BUT YOU DON'T HAVE COMPLETE CONTROL OF TEMPERATURE INSIDE YOUR APARTMENT: One of Ventana at Valvood's selling strategy is to tell you that utilities are included in the rent, but they fail to tell you that half of year the A/C only cools (not switching back) and the other half it only heats. They also fail to tell you that the A/C unit work as a sharing unit, so during the hottest days of summer you should consider yourself lucky if your able to get the temperature inside down to 80, and the A/C stops working quite a few times a month.\r \r 2. UNPROFESSIONAL MAINTENANCE STAFF: Staff is rude, only speaks Spanish and it takes them days or week to solve simple problems.\r \r 3. POOR LEASE RULES ENFORCEMENT: Pretty much everyone does whatever they want no matter who else is inconvenienced.\r \r 4. CIGARRETTE SMOKE AND ODOR: Strong cigarette smoke and odor coming from the vents and electric fixtures. We told management about our problem, but all they did was make promises they couldn't keep. We put tape all over our vents, we don't turn the heater on, so we don't have heat, and the odor and smoke still comes through.\r \r 5. LACK OF COMMUNICATION FROM MANAGEMENT STAFF: Basically if want something done you have to call, email and stop by the office a lot of times for them to listen. The actual manager is barely ever there and the assistant manager makes promises that the actual manager keep overwriting. \r \r HOPE THIS REVIEW HELPS SOMEONE NOT THE MISTAKE OF MOVING INTO THIS PLACE. more
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Owner Message

  • All Bills Paid, Washer/Dryer Connections*, Walk-in Closets, Access to Public Transportation, Granite Style Countertops, 24 Hour Emergency Maintenance, Picnic Area, Private Balcony/Patio, BBQ Grilling Areas, Cable Ready, Dishwashers & Garbage Disposals, Brushed Nickel Hardware

Additional information

  • Hours:

    Mon-Fri 9am-5pm ; Sat 10am-2pm ; Sun 10am-2pm
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