I will never go to Veniero's ever again. My last time there was enough to stop me from ever wanting to step foot in that place again. I had only ever been there very infrequently before, but now if I want good Italian desserts, I'm always going to go to Ferrara's. \r
Our waitress was outrageously rude to us. We were seated fairly quickly, but then she was tremendously rude while we were ordering. She even made sarcastic comments that at one point when my sister was ordering, caused her to just stop and looked at the waitress. Actually everyone at the table turned, and I just thought, ""are you SERIOUS??"" It took forever for her to finally bring the food, and after she gave it to us she pretty much disappeared. The tiramisu was nothing like the tiramisu at Ferrara's, and everything else was just about similar quality or a disappointment in comparison. Even that would have been excusable since they do have chocolate cannolis with chocolate filling rather than just the vanilla filling that they offer at Ferrara's, but the service was just overwhelmingly bad & ruined the nice evening I had been having with my group of friends. We just wanted to go to a nice place after dinner to enjoy dessert, but it was COMPLETELY ruined by a woman who was so astoundingly rude, I can't even believe it. One of my friends asked her if the extra charge at the bottom of the check was included tip (it was labeled something he wasn't familiar with) & she snapped back ""of course! that's a common thing for large groups in NEW YORK CITY!"" as if she was talking to some tourist! We tried to complain to a manager, but no one would tell us where the manager was & they refused to get the manager for us when we stood & asked repeatedly. In fact, the man at the front just started laughing when we told him how rude the waitress was. It was completely insulting. \r
I will never support a business that treats customers so poorly.
Pros: some good desserts, good variety
Cons: extremely bad service (& if you're in a big group, you'll be forced to tip the horrible waitstaff, which is extremely frustrating), some desserts were pretty disappointing