I took my van in to Veenstra's because I had a coupon. My car was overheating. I asked for an oil change and fluids to be put in. They did the oil change but not the fluid top off. (I found that out because when I got home, my husband took one look at it and there was no fluid put in it.)
While I was waiting, I witnessed Brad at the counter treat an elderly lady extremely poorly. She wanted him to look at something real quick and he had no time for her. He acted annoyed at her when she told him her car was running and she didn't want to waste gas. He told her a couple times she wasn't wasting gas. He acted as if he didn't care. She got really flustered and I could tell she didn't know what to do. He could have reacted a lot nicer to her. Usually when people are busy behind a computer, they put it aside for the person in front of them, out of respect.
When they got through with my car, Phil told me I needed a bunch of expensive tests, and they were willing to keep it over night. (Which from talking to other people, is what they are known for doing. ) I told him I'd rather take it home and talk to my husband and let him know. To which his reply was: ""Well, you could go a mile down the road, and it could blow, but that wouldn't be my fault.""
When I go to the counter, attached to the bill was the coupon I wanted to use, but they didn't give me that price. So when I asked about it, he said ""it has already been billed"" and tried to give me my coupon back. I told him that wasn't fair, and after waiting again, while he went to talk to someone.....he finally gave me some money back.
After receiving a text from them, I replied telling them I was extremely unhappy. After a week I received a phone call asking how my service was. I told him how unhappy I was with the way they treated me and the sweet old lady, and he replied.....""well there are 2 sides to every coin..."" .... and I know my guys..... and you don't really know what he was doing on that computer anyway.... and we have great service here, and maybe 1% might be bad...... this is not worth my time to pursue it any farther..... sorry you feel this way....""
So, it's pretty obvious to me that they don't really care about how you feel. My complaint is about how they treat people. ( I wonder if they treat men the same way. Something tells me they don't. )
My challenge would be to WOOD TV8 to investigate.
I will never go to Veenstra's Garage ever again, and I will tell everyone I know to not waste their time.