I would have to agree with the views of those who felt that they were second rate citizens. Each time I go there I'm hardly acknowledged. The Vets are good, however the front staff, 1 in particular, needs some customer service classes. The last straw was I brought my dog in on Saturday morning after spending Friday evening at the Ohlone emergency hospital next door. My dog had stablized Friday evening, but started to have her breathing problems again the next morning. When I arrived, they made me wait so they can make copies and finish the paperwork for another customer. After 10 minutes, when they couldn't give me an ETA on when my dog would be seen or at least checked out by the vet, I left and brought my dog to Ohlone Hospital next door. When I brought her to Ohlone, they scooped her up and evaluated her immediately. Unfortunately my dog passed away later that evening, but at least she was tended by staff that cared.