Ridiculous & unorganize. I called in the morning to make a same day appt (5:30 appt, came in 5:10 for new patient paper work). At 5:30 the receptionist notified us somehow our appt time got bumped off & won't be seeing Dr Kaplan, but will be seeing another doctor, we said that's fine. At 5:45 we were seen by one of their ER doctor, after checking our cat out (lump on his left side & horrible ongoing rash all over his body, tried all OTC flea treatment, all failed). He asked if he can take the cat in the back office, not sure why though, the doctor comes back 30 mins after & said he will write us rx meds for the fleas (Acuguard, was told we won't be able to buy elsewhere according to the nurse). We said ok we will purchase it, but we still need a written rx, to avoid coming in again & to see if I can get it elsewhere, the nurse said she'll BRB. after about 90 mins waiting for the nurse (irritated by now cuz everyone has come & gone, but us). We spoke to the receptionist & asked whats the hold up. They overlooked our paper work. I saw her just picked up the paperwork & mefication where the nurse left it, which was 90 mins ago. I asked where the written rx is, her reply they will just mail the written rx (I better get that in the mail). The doctor we saw was nice, but very uncertain of what to do, he said "I'm an ER doctor, so this isn't really my area, I deal more w/ emergency care, I can recommend a dermatologist". I don't know what that means. He wanted to do a few test in regards to the skin problem. I said we'll wait to see a dermatologist.