I have been a customer of Pets are People Too since they opened their doors. They have evloved into nothing more than a profit center and first stop for new, inexperienced vets. I took my dog in yesterday for a minor eye problem - conjunctivitis. The new, inexperienced vet told me she must run a battery of expensive tests (well over $100). I asked her to give me the eye ointment and, if that didn't work, we could move onto the next level. No dice. I had to sign that I refused treatment, pay my $38 office visit fee and go away without any treatment. If they were really intrested in your pet, they would never refuse to treat unless you pay for their expensive, unnecessary tests. This has been my second experience of this type so, I won't be back. I got the ointment from my farm vet for $5 and the dog is fine. The new, inexperienced vets are very arrogant. Not only can't they diagnose but they have no common sense. I would go to a more experienced vet unless you want to pay for expensive, unnecessary tests.