I took my dog here on Labor Day due to a severe allergic reaction and was warned that it could be a long wait. Understandable. After two hours, the person immediately in front of me comes out of her room and starts to check out. Great, it's finally my turn, right? NOPE! After awhile, I ask what is going on and was told the doctor is not busy with any patients, but decided to do some paperwork. Uh, WHAT??!! At this point, I have already been waiting for over 2 hours, my pet is in dire need as he is turning bright read and is raw in places, there is NOBODY waiting in front of me nor behind me (I am the only one in the waiting room and it's dead quiet) and the doctor decides to do his paperwork now BEFORE SEEING ME? So, his paperwork (lunch?) takes a FULL EXTRA HOUR and when I finally see him, he notices that my dog's in bad shape and uncomfortable. (Really, no kidding? I guess that's why I'm spending my time in an emergency room on a holdiay!) And with that observation, came the prescribing of meds and nothing else. He told me he will only treat the symptons by prescribing meds, but will not go into finding out what's actually wrong. To make matters worse, after we were done, no one at the clinic thought it was necessary to get us the meds quickly (that took another 15-20mins). Hello, still waiting!!! There was actually one receptionist (out of 3 receptionists and at least 2 technicians) that came over during our colossal wait to check up on us and went to the doctor during his ""paperwork break"" to get a time schedule. But otherwise, no one even cared we were waiting, or that we waited the longest out of anyone that had come that day (I know, I asked several people before me). I did get some meds to help ease my dog, but at an expense of $85 just for the appt, a total wait time of 3 hours and 20mintues for a 5 min visit with a Dr. who wouldn't even perform a thorough examination, it's really too much. I will definitely try to avoid this place in the future.
Pros: Open 24hrs a day, 7days a week for emergency care
Cons: Insensitive staff and very long wait times