I've been taking my pets to this clinic for 15 years. Dr. Ansems (and Dr. Houser) is very caring and completely understanding of the financial strain taking care of our pets can put on us. She goes thru every detail in a way that is easy to understand so that we can make informed decisions for our pet's care. My 18 pound cat is so comfortable in the clinic that he prefers to be be out of his carrier so he can stretch out on the table and be loved by the staff, even after having painful surgery. I have yet to run into any staff that isn't wonderful. I highly recommend VCA Phoenix West Animal Hospital. If you do have a problem with staff or anything else, be sure to talk with someone. It's hard enough when our babies are sick, you need to love your vet.