These negative reviews are getting a little out of control.
My family and I have been taking our countless animals to this clinic since they opened (about 13 years ago), and they have never been anything but caring, compassionate, and trustworthy.
Dr. Flenniken has been our go-to veterinarian and has treated everything from seizures to the successful removal of the lobe from the liver of one of my dogs due to a benign tumor; he even made a house-call that same night to check on her progress. She lived another two years until she had a stroke.
He also once stepped out of his job's requirements and visited one of my dogs who was having status epilepticus at the emergency vet clinic after-hours.
In that same light, we have also seen Dr. Mooney, Dr. Rothstein, and Dr. Tuthill on multiple occasions, and all three have never ceased to be anything but helpful and understanding.
That being said, if no one at the clinic can help us with any of our animals' illnesses, they will not hesitate in referring us to specialists who can (i.e. - orthopedic surgery, rehab, even another clinic - and not North Academy, their sister clinic - where we could take our ferret for his adrenal tumor).
Furthermore, in defense of the rest of Briargate's staff, we have never entered this clinic without a happy greeting from the receptionists and veterinary technicians, and in the few times we have had to say goodbye to our animals - due to illness brought upon by old age, might I add - they have always been incredibly caring and accommodating, allowing us to stay and say goodbye for as long as we wish. If you are being treated rudely, perhaps you should reevaluate YOUR presentation to the staff.
Finally, in defense of the ""muzzle situation"" another reviewer has written about, we always ask or suggest a muzzle for our animals if we feel that there may be a problem with any procedure. Muzzling is not harmful to your animal whatsoever, and bear in mind that the safety of the staff should be foremost because, regardless of how sweet your animals may be at home, it's perfectly logical for them to react adversely in unfamiliar situations that could prove to be uncomfortable for them, as most veterinary procedures are. There have been several instances of vet techs being bitten by ""sweet little darlings"" who would ""never do that at home...""
Overall, this clinic is wonderful, and we would never dream of taking our animals elsewhere.