I can not comment on the previous person?s experiences, However, I can comment on my own. I have been a customer of Stoney Creek for five plus years now. I have three dogs and a cat that all have been to Stoney Creek. I am a member of ABKA, an animal rehabilitator and I have a vast experience with non-profit animal groups. My pets have seen Dr. Habel, Dr. Long and Dr. Beldegreen. I would recommend any of these fine doctors to anyone who cares about their pet?s health. True, Beldegreen is a bit ?matter of fact? - if you want more warm and fuzzy see Long or Habel. Personally, I am more concerned about the knowledgebase of my vet and the care given to my animals than the vet?s personality. They care when it counts and that?s what matters - I speak from experience on this. I know with Stoney Creek, I am getting a level of service that meets my expectation (which is high). The facility is clean and well organized. Most of the front desk staff is great, there have been one or two that were not up to my standards, but you will find this at any office. I do not board my animals there so I can not comment on the boarding services. As far as cost? They are a bit on the high side ? if you are looking for a bargain, bring you vet to the Petsmart clinic and get what you pay for. Otherwise, Stoney Creek?s fees are in line with the service and expertise you receive.