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Vca Animal Hospital - 10 Reviews - 3451 Elkhorn Blvd, North Highlands, CA - Specialty Animal Services Reviews - Phone (916) 546-3980

Vca Animal Hospital

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3451 Elkhorn Blvd
North Highlands, CA 95660
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(916) 546-3980
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Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA
Vca Animal Hospital - North Highlands, CA

Reviews

( 3 )
( 4 )
( 0 )
( 1 )
( 2 )

Best

This office has a comfortable, friendly atmosphere, and I had a very good experience here. They got me in quickly, saw me promptly, and had good customer service. The vet and assi...

Worst

We have taken our pets to the is vet hosp. for the last 15 years. Dr. Faust and Dr. Reed have been wonderful. We have a dog that is now almost 8 years old. She has been on phen...

Loved this Vet! 5/19/2012

This office has a comfortable, friendly atmosphere, and I had a very good experience here. They got me in quickly, saw me promptly, and had good customer service. The vet and assistant were friendly and gentle with my dog. I felt the rates were fair, and they didn't try to upsell me a bunch of extra things I didn't need. I will be back! more

Dr. Andersen's rebuttal to Laylonnie's prior review 3/4/2011

After seeing all the factually wrong comments and misstatements in the prior review by Laylonnie (in March of 2010), I felt compelled to respond and let everyone review some actual facts about our visit:\r \r Fact: Janis, your newly acquired dog, came in with presenting signs of vomiting, diarrhea, coughing, and sneezing for a free SPCA visit. \r \r Fact: I did not say that Janis had a twisted bowel; I actually said that she had a fluidy bowel with some enlarged segments that were palpable. Twisting of the bowel can be one cause for this, as I told you. Regardless, this can be a serious to life-threatening issue, especially when we are not allowed to work up patients due to monetary concerns.\r \r Fact: AT NO CHARGE TO YOU, we performed nearly $200 worth of services (exam, parvovirus test, antinausea injection, medicine for the diarrhea). It saddens me to see that all those free services were not appreciated at all. Calling me a ""money grubbing thief "" when I gave you $200 worth of free services does not really seem to be a very lucid statement.\r \r Fact: I truly was unaware (before your visit) of all of the free services that were to be provided under the SPCA plan, that is why we took the time to copy your information on the covered services. \r \r Fact: I do provide quotes for working patients up. You can check with any competent veterinarian about what they would recommend for any animal with vomiting, diarrhea, coughing, and sneezing; in most cases blood work and abdominal radiographs will be at least part of the recommendations, which was what I gave you the $359.20 quote for. I am sorry that that quote so offended you.\r \r Fact: Any competent veterinarian cannot actually diagnose kennel cough just by triggering a tracheal cough. I am afraid you have been misinformed about that.\r \r Fact: I didn't sneer at you; I actually did listen to what you said. I am sorry if you did not perceive that I cared about Janis, because I did feel sorry for her.\r \r Fact: The SPCA can't afford to screen for many diseases.\r \r Fact: I hope that, after all the problems that she presented with, Janis is doing well and that you are able to find another veterinarian that will provide you with adequate services.\r \r Dr. Kris Andersen\r more

Dr. Andersen 12/29/2010

I don't know when Laylonnie left her "review" but, I have had my animals treated at Highlands, and Dr. Andersen, for about 15 years. He is the most compassionate veterinarian I have worked with and knowing I take in a lot of strays and rescues, has worked with me on getting these animals past some serious medical issues. I have and will continue to highly recommend him. You can't find a better veterinarian. Thanks for all you do Dr. Andersen. more

An excellent local vet 12/5/2010

I have always been satisfied with the care my animals have gotten at VCA Highlands. The front office staff are friendly and efficient, and remember me and my pets. I have mostly seen Dr. Andersen, but have also had Dr. Faust. Dr. A is SO good with our kitties, and spent a lot of time trying to figure out what was wrong with one of them when he presented with some very serious symptoms. Even though it was something unusual, Dr. A listened to my intuitions and observations. When we return with other pets, he asks about the health of this one ""special"" kitty. He also treats our dogs, they grew up going to that office, and have no ""going to the vet"" issues whatsoever. In fact, they're happy to go in to just be weighed and get a cookie. The times they've needed to be taken to the back for a treatment, they go along happily. When injuries and illnesses have come up, all our pets have been well-treated there. I am always bummed when I can't get an appointment there for an emergency! Like all veterinarians, I wish it didn't cost so much, but their prices are reasonable as compared to others in the area. I definitely recommend VCA Highlands as a great local veterinary choice. more

after 15 years of GREAT..is now RUDE 10/23/2010

We have taken our pets to the is vet hosp. for the last 15 years. Dr. Faust and Dr. Reed have been wonderful. We have a dog that is now almost 8 years old. She has been on phenobarb since she was 6 months old. Dr. Anderson would not renew her medication because he received the request on a Saturday. I requested it early Friday, while Dr. Faust was there and he is my dogs vet. We should have been notified on Friday. This has become one big headache and there must be a new desk person because she was so rude. I am use to the ladies that work during the week. This is a horrible experience. If it continues as my dog HAS to see Dr. Anderson in order to get his med. If she is not given her RX, she will begin horiible seizures by Monday...this is Saturday.\r \r After 15 years of great service and many different pets/family members being treated by this facility, I have to say that IF this does not work out in kindness and understanding, we will be changing all of our animals to a new more

Caring staff, no issues whatsoever 10/6/2010

I've only been to VCA Highlands twice, but came away pleased both times. The first time I went was for my freebie visit from the SPCA after adopting a dog a couple of years ago. We saw Dr. Faust and he was pleasant, calm, and seemed to really care about our new family member. No one tried to sell me anything, even flea/tick or heartworm meds which would be typical of any vet's office. This morning I had a minor emergency with a different dog and my regular vet was just going into surgery. I remembered my good first experience and figured what the heck? Might as well call and see if they can squeeze us in. We just happened to get Dr. Faust again on an emergency basis, but the entire staff was pleasant and caring. Dr. Faust explained our options and the reasoning for or against each one. After making a bloody mess of their exam room (sorry!) we decided on a course of action, or in this case inaction, together and all I was charged was a very reasonable exam fee. I love my current vet, but I won't hesitate to use VCA Highlands in the future. The only reason I give 4 instead of 5 stars is that I really haven't tested their actual ability as veterinarians (diagnosis, surgery, etc) and I hope to never need to. Based on what I've seen, though, I would guess they'd do fine with any situation presented them. more

Dr. Andersen's rebuttal to above poor review by Laylonnie. 5/22/2010

After seeing all the factually wrong comments and misstatements in the prior review by Laylonnie (in March of 2010), I felt compelled to respond and let everyone review some actual facts about our visit:\r \r Fact: Janis, your newly acquired dog, came in with presenting signs of vomiting, diarrhea, coughing, and sneezing for a free SPCA visit. \r \r Fact: I did not say that Janis had a twisted bowel; I actually said that she had a fluidy bowel with some enlarged segments that were palpable. Twisting of the bowel can be one cause for this, as I told you. Regardless, this can be a serious to life-threatening issue, especially when we are not allowed to work up patients due to monetary concerns.\r \r Fact: AT NO CHARGE TO YOU, we performed nearly $200 worth of services (exam, parvovirus test, antinausea injection, medicine for the diarrhea). It saddens me to see that all those free services were not appreciated at all. Calling me a ""money grubbing thief "" when I gave you $200 worth of free services does not really seem to be a very lucid statement.\r \r Fact: I truly was unaware (before your visit) of all of the free services that were to be provided under the SPCA plan, that is why we took the time to copy your information on the covered services. \r \r Fact: I do provide quotes for working patients up. You can check with any competent veterinarian about what they would recommend for any animal with vomiting, diarrhea, coughing, and sneezing; in most cases blood work and abdominal radiographs will be at least part of the recommendations, which was what I gave you the $359.20 quote for. I am sorry that that quote so offended you.\r \r Fact: Any competent veterinarian cannot actually diagnose kennel cough just by triggering a tracheal cough. I am afraid you have been misinformed about that.\r \r Fact: I didn't sneer at you; I actually did listen to what you said. I am sorry if you did not perceive that I cared about Janis, because I did feel sorry for her.\r \r Fact: The SPCA can't afford to screen for many diseases.\r \r Fact: I hope that, after all the problems that she presented with, Janis is doing well and that you are able to find another veterinarian that will provide you with adequate services.\r \r Dr. Kris Andersen\r more

BEWARE! 3/5/2010

Dr Kris Anderson does not know vet medicine from a hole in the ground. I adopted a dog from the SPCA. They are suppose to cover some vet cost up to 14 days of adoption. She happened to be ill (kennel cough) ~ he tried to sell me every test he could think of that was not covered and tried to charge me for one that was then claimed ignorance as to the policy saying SPCA must have added that one. SPCA said they didn't change any policy. He sounded like he was trying to sell me something so I opted out for the additional tests ~ got a second opinion (at my cost) and it turns out she has kennel cough. No need for full blood panel and full body x-ray. Any lay-man could have diagnosed it as kennel cough! He even did the trachea pinch ~ if a dog coughs it is kennel cough ~ she coughed. But he proceeded to tell me he felt that her intestines are twisted. He didn't listen to one word I said. He just sneered at me. He never even consoled my very timid nervous pooch. Money grubbing thief. Trying to take advantage of a person's love. C'mon! He also tried to convince me that rescuing a pet from the SPCA was a bad idea. He told me that you are taking a huge risk. He said SPCA doesn't screen their animals and a pet rescued from their can have serious diseases. He is suppose to be sponsoring pet adoption!!! Of course I did call the SPCA and told them this information. They are not too happy. He was just a salesman disguised as a vet. My dog is still suppose to be covered for her upper respiratory infection but I am going to another vet. Even if I have to pay. I wouldn't trust my pet rock to these salesmen! Pros: Good location Cons: they are salesmen! more

Never go to this vet 3/4/2010

Dr. Kris Anderson doesn't know vet medicine from a hole in the ground. He was like a car salesman when it came prescribing test. I got my dog from the SPCA and she was suppose to have some free vet care. He tried to charge me for one and when told it was covered claimed ignorance of the policy/ SPCA told me they have not taken away or added any coverage in a very long time. Turns out she was ill and he wanted to run every test that was not covered (400.00). He sounded like he was selling something so I got a second opinion (at my cost) turns out to be kennel cough (upper respiratory infections are covered within 14 day period of adoption~ thanks but no thanks! I am going to different vet even if I have to pay). He also talked me out of rescuing any more animals. He told me how rescuing a pet from the SPCA was risky. The animal kind have all kinds of diseases. He is suppose to be sponsoring pet rescue not talking people out of it!!! I wouldn't trust a pet rock with this man. There may be other vets there that are good ~ but I for one ~ will not take a chance on taking any animal to a ""salesman vet"" practice! Pros: Good location Cons: they are salesmen! more

Great vet hospital 12/18/2008

I had a rabbit with heart failure, and my vet referred me to this place, and Dr. John Reed took her case on, he was so wonderful, kind, and did everything for my rabbit to live comfortably, they're a wonderful group of people. more
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Owner Message

  • We're more than an animal hospital! We're the place where pet parents know they can bring their pets for superb veterinary care that sets new standards for quality and kindness. For pets and pet parents alike, a trip to our clinic is an opportunity to see how our neighborly, welcoming staff cares for your pet as if it were their own, and treats you with the friendliness and respect you'd expect from an industry leader. Some of our services and amenities include: Serving the community for over 20 years, Full-service veterinary hospital, Boarding, Cardiology, Complete radiology, Microchip available to permanently identify your pet, New clients always welcome, Ultrasound services, Veterinary pet insurance, Cats and Dogs seen, Radiation Therapy, Radioiodine I-131 for the treatment and cure of feline hyperthyroidism

Additional information

  • Hours:

    Sat-Sun 8am-5pm, Mon-Fri 8am-9pm
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    North Highlands
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