I have never worked with an organization that has so little knowledge about the industry they are a part of. The loan officers at this branch offer little when it comes to understanding how the lending process works. I had to explain to them how a typical auto loan works! After several hours of frustration I told them to hold on and I would be right back. I walked across the parking lot to US Bank and in 15 min had the loan I was looking for. I walked back to Vantage West and told them that I was closing my accounts and moving it to an institution that understands the lending process. I have had several issues with Vantage West and as a result I will no longer do business with them.