On 3/13/2016, I sent an online inquiry to Vann York Mitsubishi regarding one of their vehicles. The next day I called in to schedule a test drive. I went in during my lunch break and my salesman was punctual and mostly understanding of my needs. I told him to write down my VIN number to get with an appraiser on getting me an estimated trade-in offer. He wrote everything down, including the make and model, miles, conditions, etc.
The following morning a customer relation’s specialist called asking how things were going. I told him that I was waiting for my salesman to return my call with an estimated value for my auto before making up my mind on revisiting the dealership. He hold me that he was able to do that himself, so I gave him all the details of my vehicle, including all the packages, options and current condition. He told me that they use Kelly Blue Book, along with other similar products to come to an average trade-in value offer. After I questioned his explanation he assured me that my trade-in would be valued between $26,500 - $30,000. I told him that I did not want to waste their time nor mine by coming into false hopes, but he reassured me again not to worry. Shortly after that I scheduled an appointment for the next day to get an official trade-in offer, which was promised by Vann Yorks customer relations specialist, to be between $26,500 - $30,000.
The next day I brought my vehicle in to be appraised at $22,000. Not only was I furious because a Vann York representative promised I would get a higher price, I was upset that I had been lied to and no one seemed to care enough to make it right. Monday afternoon, about 5 days later, I hear back from the Customer Relations Director. I was told by her that the General Manager went over the numbers and was unable to do anything for me. At this point I do not expect to hear back from anyone else at Vann York nor a resolution. I am a bit disappointed that a supposedly family-owned dealership has done so little to assist me.