I have been taking my dog Jazz , a shihtzu, to Vanessa's for over a year now for grooming and boarding. My dog is old and these days doesn't show much energy or excitement but he gets excited when we go to Vanessa's!! I know that when I take Jazz to Vanessa's he will get several things: a great haircut/groom, loving care, free roam of the place, and a safe environment. I trust Vanessa completely with my dog and because of her love for animals, I know my dog is safe there and receives individual attention. The prices are well..... a little bit pricey (sorry Vanessa!!) but it is well worth it. I would rather pay more knowing that my dog is being treated well and I know he will get a good groom rather than taking him to a place where it is overcrowded with dogs, he comes back smelling like urine, I don't know how he is being treated by staff or if his needs are being met, etc. Especially my dog because he is old and fragile! For example, I love the animal hospital my dog goes to (they have a great reputation) and I know he is treated well there, but even there my dog has gotten the wrong food, his blanket was lost, etc and so I don't like to board him there! I know those things won't happen at Vanessa's!! Thanks Vanessa for all you do!!