My name is Monika and I visited Van Michael Salon in Buckhead last week.
I was assign to Quinn. She was nice at first, we chat for a while and then she asked my about my color. I told her I had it done about 4 months ago and my roots and my ands are almost the same color. I asked if I can have chocolate brown color with some highlights. She said “no”!!! And that’s were I should have leave the place. Nobody ever told me that before. “You have really dark hair, I can’t do this, maybe next time… bla bla bla” I was shocked. But than – my fault- I decided to stay. She prepared two bottles with different colors. one for roots and onbe for ends, as she explained. After drying and shampooing I sat in front of the mirror and immediately saw the huge difference between my roots and my ends. But Quinn said “ oh, it’s only because your hair is wet” !!! Can you imagine that???????????? That is SO UNPROFESSIONAL!!!!!!!!!!!!!!!!!!!! Hello, I’m sitting in front of the mirror, I can see!!!!!!!!!!!!!!!!!!!!
That’s when I got really upset!! Not only she messed up my hair, but she is brave enough to lie to me????? She said that the next step will be cutting my hair. And if I’m still not happy with the color she’ll fix it. Yeah, I was very unhappy, thank you for noticing.
Experience with Kelly didn’t improve my overall experience at all. She was rushing trough the cutting. And 5 minutes later (when I got my hair fixes) she was running out. Oh, the end of the day, who cares that the customer is unhappy!!!!!!!!! I need to be fair and say that I like the hair cut. One little plus for Kelly!!!!
Ok. Next I’m back in to Qiunn’s chair and praying so hard to get my hair fixed.
She showed up with a new bottle of color. I asked “ do you thing it’s save for my hair??” she said “ That’s perfectly fine” Well, it wasn’t. Sitting under the dryer, I felt like my skin is burning.
She shampooed my hair and she tried to make me feel comfortable talking about salon makeup artist. She said that he was do