Our family purchased the odyssey new from an online purchase with Andi. If you buy a car anywhere, find out what their online price is because that is usually the lowest price available. Anyway, since then, a year ago, I've brought the van in for service, oil change, an issue with the sliding door, a tire that caught a nail once, and a wash and wax. I worked with Gwynn a couple times (lovely) and since then deal with John Stewart. It always seems to me that these service people are always listening to what I have to say and helps me to resolve any concern I may have. Those 2 individuals are the reason I keep coming back. They listen, and resolve. Eduardo who moves the cars in and out of the garage is also very friendly and helpful. So, all in all, my experience with VIP Honda has been a good one. I do recommend VIP Honda and will get our next car there. Also, I was rear ended this last winter and needed a bumper replaced, Anthony at the VIP body shop did the work, fantastic!