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Valley Appliances - 57 Reviews - 2717 Spring Ave SW, Decatur, AL - Appliances Reviews - Phone (256) 301-4466

Valley Appliances

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2717 Spring Ave SW
Decatur, AL 35603
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(256) 301-4466
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Appliances

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Home & Garden

Reviews

( 52 )
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( 5 )

Best

I had a great experience and will be using them again when I can. I would recommend to anyone to check these guys out. They do a fantastic job and offer a great service.

Worst

The Tyrkas who run this business do not keep their word, and run a dishonest business. The promised me $1600 in supposed 'rebates' after I bought an entire appliance package fro...

Dishonest and unprofessional 11/27/2011

The Tyrkas who run this business do not keep their word, and run a dishonest business. The promised me $1600 in supposed 'rebates' after I bought an entire appliance package from them. It has been 6 months, and I have seen nothing. I have over 30 unanswered emails asking about it, and get no response. I called the store (all three locations), and am put on hold, only to eventually be told no one is there and no one can help me. I was left in the lurch for two and a half months waiting for my appliances to be delivered, and NOT ONCE did they initiate contact with me to update me on delays. I had to track them down every time to try to get any information about the appliances I was already paying for but had never seen. They promised they would correct the overcharge for a replacement stove, and they promised to re-set the no-interest finance period to the actual ship date because the delay was so long. They never did either of those things. I feel like they lied to my face and had no intention of making things right. I have reported them to the BBB - they never responded to my complaint. Now I am having to sue to get my money back. It is just really unfortunate that people are that dishonorable. I hope you all take your business elsewhere and deal with people who know how to run an honest business. more

Worst Customer Service EVER. 4/30/2011

I bought Frigidaire washing machine FTF2140FE for $540 including shipping. I waited nearly a week to receive an invoice, I end up getting an invoice for $575 for Frigidaire washing machine FTF-530FS, which has an MSRP value over $200 less than the one ordered, isn’t available in my color, has half the load capacity, half the wash cycles, and isn’t the washing machine ordered. I emailed the person sending me the invoice (Steve Tyrka) and received no response. I called their 800 number and was told I would receive a call back. I emailed the original “salesperson,” Tim Tyrka on 4/7/11 and was told that he would get back to me. No response. Called yet again…again told that I would get a call back. I did not. I emailed to see what was going on with the washing machine, informing him that if the situation was not rectified, I would be filing a complaint with the BBB because I was waiting for weeks! I was given the option of receiving a refund or receiving the washing machine. I opted for the washing machine and was informed that it would arrive early next week. I requested that Tim contact me to inform me when the item shipped so I would know when to expect it, but to cease all non-purchase contact because he is awful. I paid for the item, and they should fulfill their contractual obligations by providing me with the washing machine instead of sending me emails expecting me to have sympathy for poor work ethics. I’m sick of people working in customer service with the people skills of a lobotomized donkey. When called on the error, I end up having to explain why I placed the order with them?! On what planet is a salesperson permitted to interrogate a customer? As an added bonus, this debacle resulted in Tim Tyrka, apparently an owner of this morally reprehensible company, informing me that he was in my area, specifically telling me that he was 45 minutes from my home and knew where I lived. If that isn't creepy, I don't know what is. Don't waste your time trying to save money with these morons. more

I'll be back! 7/3/2010

I had a great experience and will be using them again when I can. I would recommend to anyone to check these guys out. They do a fantastic job and offer a great service. more

could be faster 7/3/2010

Typically I don't often do reviews, but I think that they did an excellent job and deserve recognition. I felt that the treated me well, had my best interferes, and were courteous and professional. more

I loved it! 7/3/2010

My kids want me to say that they think you guys are awesome. They are happy with everything and I guess that makes me just as happy as well. Nice job. more

Great job! 7/3/2010

I don't have anything negative to say, I think that you did a wonderful job, I found the whole thing very easy, the lady I delt with was very nice, and overall good performance. more

enjoyed the talk! 7/3/2010

You need to tell people more about yourselves, cause I don't think that very many people really know or appreciate what you do. Great job again, as always. more

quick service! 7/3/2010

I can't say I am a fan of spenidng money but this was money well spent! Great service, I enjoyed the discounts from your online coupons and I am very happy. more

thanks for the great service 7/3/2010

I am tired of people doing a job half way and it is refreshing to find someone who says what they mean and means what they say and it is obvious that you guys do just that. more

painless transaction 7/3/2010

Another happy customer! You guys have a lot to offer and it is easy to see why so many people like what you've got going on after experiencing it for myself. more

very social staff 7/3/2010

Expect to be using their services again! The whole process was painless and I was delighted with the upbeat and friendly atmosphere that your staff creates. See you again! more

satisfied customer 7/3/2010

Fun, fast, and fantastic! Excellent attention to detail and clear communication by their staff. I am very satisfied with your professionalism! more

good job 7/3/2010

Agrueably the best experience I have ever had. It was fast, professional, and without any dilly-dally. Good job mate! more

quick scheduling 7/3/2010

With what's been going on with this economy and our country these days it is comforting to see that at least someone is willing to do business the way that it should be done in the good old fasion sense . more

My first time 7/3/2010

My first experience wasn't exactly breathtaking but they did a good job so I went back again. This time round I thought it was a great improvement from my last experience, however that was not entirely your fault. more

Great Time! 7/3/2010

Hello, I haven't done this review thing so I guess I am still pretty new. I don't know what to say exactly, I guess these guys were really good, they helped me out, and thedy eserve your business. more

they tought me what I needed to know 7/3/2010

I am a hard sell and usually a critic but they genuinely deserve some good comments. I am glad to see that others feel the same way. I think what has been said is enough for me. more

great service great care 7/3/2010

Take advanantage of the specials they have got going on while you can. It has saved me a lot of money and I you will too! Love the mobile stuff you guys are doing. more

Professional staff 7/3/2010

It was difficult switching from our last service provider cause they mucked up the process and tried charging me for it. I didn't think you could even do that. Anyway, I appreciate how these guys are very straightforward and don't hang anything over my head unlike (anonomous)!! more

fantasic! 7/3/2010

Great price, great service, great customer support. I had to resolve an issue with my bill not going through and when I spoke with them they didn't give me a hard time but helped me get it right. Thanks! more
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