I bought Frigidaire washing machine FTF2140FE for $540 including shipping. I waited nearly a week to receive an invoice, I end up getting an invoice for $575 for Frigidaire washing machine FTF-530FS, which has an MSRP value over $200 less than the one ordered, isn’t available in my color, has half the load capacity, half the wash cycles, and isn’t the washing machine ordered. I emailed the person sending me the invoice (Steve Tyrka) and received no response. I called their 800 number and was told I would receive a call back. I emailed the original “salesperson,” Tim Tyrka on 4/7/11 and was told that he would get back to me. No response. Called yet again…again told that I would get a call back. I did not. I emailed to see what was going on with the washing machine, informing him that if the situation was not rectified, I would be filing a complaint with the BBB because I was waiting for weeks!
I was given the option of receiving a refund or receiving the washing machine. I opted for the washing machine and was informed that it would arrive early next week. I requested that Tim contact me to inform me when the item shipped so I would know when to expect it, but to cease all non-purchase contact because he is awful.
I paid for the item, and they should fulfill their contractual obligations by providing me with the washing machine instead of sending me emails expecting me to have sympathy for poor work ethics.
I’m sick of people working in customer service with the people skills of a lobotomized donkey. When called on the error, I end up having to explain why I placed the order with them?! On what planet is a salesperson permitted to interrogate a customer?
As an added bonus, this debacle resulted in Tim Tyrka, apparently an owner of this morally reprehensible company, informing me that he was in my area, specifically telling me that he was 45 minutes from my home and knew where I lived. If that isn't creepy, I don't know what is. Don't waste your time trying to save money with these morons.