My husband was nice enough to surprise me with a Histoire Bag for my birthday. He purchased it with cash a month ago as he didn't want me to see the charge on our credit card bill and ruin the surprise. Truthfully, as much as I loved the bag, I have one very similar (Prada) and so I wanted to exchange it. After going into the store twice, I really did not find a bag that did if for me in a big way and so I decided to have them special order a bag that, if the color worked, would have been a great choice for me. The salesgirl, Janet, from day one was totally aloof and was obviously not thrilled to have to go out of her way to place a special order. However, she did and she promised the bag would be on the Monday of the following week. When I did not receive a call from her on Tuesday, my husband and I went to the store (it was pouring rain, but I figured picking up my bag would be worth it). Not only was it not in the store, it wasn't due until ""possible the next week"". I asked that they keep in touch with me, but after two weeks of not hearing from anyone one way or another, I started calling and complaining. I finally had them credit my charge as I refused to do business with them any longer. I buy many of my bags at Neiman Marcus, who bends over backwards to give excellent customer service. I can buy a Valentino bag there without a problem and if I take it home and decide against it, can bring it back (before wearing it of course) and they will gladly exchange it or credit it back to your American Express card with a smile of their face.\r
This will be the last purchase that I will make at Valentino, which is too bad because they have lovely items and their store appears to be hurting. I would hate to lose them on our beautiful Rodeo Drive, but if they continue servicing their customers the way they do, I won't be surprised...