The dispatcher was informative and very helpful, all my questions were answered and she was able to show me they were professional and had the answer to my problem. I have a white expensive audimin and needed some spot cleaning because I spilled red wine on it and other companies were not able to help. I was devastated thinking I wouldn't be able to find help but I was so fortunate to find Valencia Carpet Cleaning, I booked an appointment with them and they were punctual the day they had to come out. The technician gave me suggestions to getting rid of the stains and never having them come back, it was more than what I was quoted but it certainly was worth paying for, just as he said the solution he suggested worked perfectly and now the audimin looks better than ever. I totally recommend and I will surely call you guys in the near future for more business.