I have to agree with the '07 reviews, especially till23's. These guys haven't changed much. Every time I go, I get glared at, and it makes me feel like I'm a huge inconvenience to these people. BUT, I keep going because, unfortunately, it's the only decent bike place here in Valdosta. However, I try to go out of town as much as I can whenever I have to go to a bike store.
They are knowledgeable, and have a good reputation (quality-wise). It's just that customer service is essential in my book.