Bad: I took my Vacuflo Turbocat sweeper head to Tom Dowd's vacuflo store in Canton Ohio for a tune up. The blue unit they tried to give me when I picked it up was not mine. No one at the store believed me. My unit was gray. Both the clerk and the repair man said the blue one was mine because there wasn't another one on the repair bench so it had to be mine.
Their solution is to sell me a new unit at a discount.. Improvements: Customers must be sure to identify your sweepers by marking when taking it in for repair especially when there is no serial number. Other wise who knows what they will try to return to you.. Other: I will not be returning to this Vacuflo dealer for anything because they cannot be trusted, nor will they admit they may have be mistaken..