This place is a rip off. They charge $48 per office visit, but the actual doctor only sees my kittens for 5min max. The remaining time was taking temp, weighing, taking questions by the technician. I have 2 kittens, they examine them at the same time, same room, but they charge twice!! Each fecal test was $50. They had to run 3 tests on my kittens before they said they were negative for roundworm. But soon after, I found a tapeworm on my kitten's tail. Another kitten is still having loose stool, which they said it maybe something else. So far, I'm not happy with their treatment.
What's worse is that they charge me $9 each kitten for helping me giving deworming pills to the kittens. It's very hard to give it to a kitten, so they doctor said it's ok to bring them in and the staff would help me. NO ONE told me that there would be a charge. I just thought it was nice of them to do that. However, when they hand me the bill, I realize they charged me already, a total of $18 for 2 kittens, for just 2 min worth of their time. It could be faster if the experience technician knew what she was doing. She was clumpsy, and didn't know what to do. I had to hold down the kittens for her and got scratched. And they still charged me, even though I told them the doctor said it was ok to bring in. I didn't want to fight with them. But they lost a customer over $18. I spent at least a thousand dollars in the last 3 months already.
Bye bye All about Money!!! I've found another hospital, I'll never come back to this place again.
Cons: absurd and expensive charges, no compassion for animals or caregivers, only money