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Vca Animal Hospital - 17 Reviews - 777 S Arroyo Pkwy 106, Pasadena, CA - Specialty Animal Services Reviews - Phone (626) 817-3931

Vca Animal Hospital

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777 S Arroyo Pkwy 106
Pasadena, CA 91105
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(626) 817-3931
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Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA
Vca Animal Hospital - Pasadena, CA

Reviews

( 2 )
( 4 )
( 1 )
( 2 )
( 8 )

Best

when I made my appointment I have to admit I was kinda apprehensive because of the reviews I read but I just moved here from Woodland Hills and it's right down the street from me ...

Worst

Often there is no vet at the hospital. It is part of a huge corporation without anyone in charge. Desk clerks do lots of talking to each other, but do not help the clients

Dr. Sostrin makes it worthwhile. 9/10/2010

I agree with everything about judgemental office staff and extra costs. However, Dr. Sostrin is worth having to shine the office staff on and being annoying to them by asking about the bill. Dr. Sostrin inspires absolute confidence and is the only reason I go to A Breed Apart . She is caring, knowledgeable, and competent. I have complete confidence in her analyses. I brought my turtle to her, and both my dogs for their yearly physical - I wouldn't consider anyone else for those basic types of visits. I do go to other cheaper vets for more routine issues. more

they lost 2 potential clients! 5/20/2010

My sister decided to try this place. Bad idea. The staff was rude to us and seemed put out by all our questions. The Dr with the lazy eye eas nice enough to us and very sweet to my cat, but I overheard her being very very rude to the staff. I'm out. I'm going back to my moms vet closer to me in Arcadia Cons: unfriendly lazy uncommunicative staff more

HIDDEN FEES + EXCESS CHARGES 4/16/2010

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it.\r \r They advertised a $250 dental cleaning with a **does not include blood work**. Well, the blood work is needed in order to safely put your dog on anesthesia and it costs $100. So, why the heck don't they just advertise it as $350? This was the first sign of ridiculous hidden charges and a reason why I should have just left. But, since my dog really needed a dental cleaning, I agreed to use their services.\r \r On the estimate they gave me, they tried to put as many unnecessary procedure as they could (and the charges were exorbitant). This included a $75 miscellaneous charge, which they claim was a buffer for unforeseen costs (i.e. medications, blah blah blah). The lady said, "We usually try to OVERESTIMATE your costs so that there are no surprises." I had to ask them to remo more

EXCESS FEES 4/16/2010

I took my dog to this place because I got a coupon for a free exam. When I got there, of course, they told me that there were a million things wrong with my dog and that it would cost a billion dollars to fix it. So, they are nice and polite in person, but that's because they know they will rape your wallet. Pros: nice people Cons: hidden fees, keep asking for more money, excess charges more

On the mend! 11/10/2008

We've been going to VCA A Breed Apart for several years now. The customer service woes of previous years are on the mend. Truly, the front desk staff used to be downright atrocious in their customer service, gabbing away about completely inappropriate subjects in front of customers, ignoring said customers, and making people wait inexcusable lengths of time. We kept coming back for Dr. Sostrin and hoped they would eventually tackle the front desk staff and shape them up.\r \r Happy to say that they have shaped up significantly. There is still room for improvement - a class in the finer points of proper customer care and manners probably wouldn't hurt. But gone are the snippy attitudes and complete lack of politeness. I often got the impression that the front desk staff were allowed to run rough shod over everyone else before - even the vets. No longer. Feels like a cultural shift int heir business model. Definitely for the better. Keep improving!\r \r They also recently remodeled more

First time here and I love it!!! 8/2/2008

when I made my appointment I have to admit I was kinda apprehensive because of the reviews I read but I just moved here from Woodland Hills and it's right down the street from me so I thought I'd give them a try anyways because my neighbor highly recommended them and I'm so happy I did!! when I came in I told them what I had read on the reviews online,they weren't good. but thankfully they reassured me that they have hired an entire new staff. and i have to say they were great!!. I've had really so bad experiences at all my other vets because my cat get viscious when she is scared so I was a little nervous but I couldn't believe it when Ellie took us in the room she casually took my cat out of the carrier with no fear and and held and rocked her for a few minutes to calm her down put her on the scale and my cat crawled right back up on to her purring!! I couldn't believe it!!!! and she gently took her temperature with no problem!! at all! then Dr. Sostrin came in and my kitty came rig more

Brought my cat in for urinary tract issues 10/11/2007

I ended up bringing my cat to this clinic when she started having issues of spraying everywhere and seemed like she was in pain a lot. This hospital was the one that could accomodate an appointment the quickest. My cat was seen by Dr. Kobashigawa (Dr. K). From the exam, it seemed that my cat had normal signs but they really needed a urine test to know for sure.\r \r With regards to the staff, they were pretty nice to me when I was there with my cat because they loved my cat and thought she was really beautiful. Otherwise, they weren't really friendly, but I wouldn't say they were rude. They just seemed tired/overworked, maybe disgruntled for some reason. There was a sense of the office being somewhat unorganized/inefficient, since I did seem to have to wait a lot for each simple question. The vet techs were much more friendly than the front staff. The rates seem much better than a previous pet hospital I went to. It was $40 for the office visit, ~$40 for the urinalysis, $5 for w more

Couldn't Even Get in the Door 8/8/2007

I called this hospital regarding boarding because a friend highly recommended them to me. I was told that my dogs could not be boarded because they needed a complete physical from their doctors, although my dogs just received complete physicals three weeks ago.\r \r I was more than happy to provide them with all my dogs medical papers, but they would not accept any dog that was not seen by their staff.\r \r my dogs have boarded at a couple other facilities in the past and these facilities only required medical documentation. \r \r Needless to say, I was very disappointed since they were recommended by a friend who seems to be pleased with their service.\r \r The only thing I could rate would be the front desk staff who was not very helpful, flexible, or kind. I can not rate the service. However, customer service is a big plus in my book. more

Great place - only if you see Dr. Sostrin 7/7/2007

I have been taking my dog here for the past four years. The only reason I return is because of Annie Sostrin, DMV. Typically the front staff is rude, self-involved and hard to deal with. They act as if you are inconveniencing them by being there. \r \r But once you get past their attitude, Dr. Sostrin is worth the painful wait. I know there are many other veterinary clinics in this area that are probably far superior when it comes to customer service, but my girl and I keep coming back because Dr. Sostrin is so dear and she obviously cares for her clients/patients as if they were her own. more

I loved this place 6/2/2007

After reading other comments about this hospital it left me thinking - that wasn't the hospital I visited. When I went there the staff were very nice - there was a slight delay, but I wouldn't want anyone to cut short an exam or treatment of any animal, especially my own. The front office staff were going all out helping everyone there in the waiting room about 4 different customers and you could tell that they really cared. The phones were ringing off the hook (sounds to me like they are a busy hospital) but the staff didn't miss a beat. I give them my vote and I will be back knowing I will be helped by people who care. more

Stay away!!! 3/21/2007

This place has the WORST customer service. I used to go here 7 years ago, just recently came back. Both times I called was treated as though I was "bothering" the front staff by calling. The last time I was left on hold for 10 min, and forgot about. When someone came and talked with me, they had to start all over again and no one admitted that they had left me on hold. I talked with the manager and she was nonchalant about it, I really couldn't tell if she cared about me as a customer. I am now looking for another vet. more

no no no 1/3/2007

You do not want to take your pet there. It was an experience to avoid. There is no staff vet, only subs. The office receptionists are busy talking to each other . I was told that they like to leave early, so the vet would not see my pet. It was early in the afternoon. more

Don't go here 8/24/2006

This is probably one of the worst vet hospitals I've ever dealt with.. the receptionists have no clue what's going on and aren't very friendly in the first place. On top of it all, my cat was admitted here for bladderstones and the vet told me to call her the next evening.. I called and left a message with reception..they said she would call me..she never did. I called again the following day...again, same thing..left a message with the vet who was suppose to call me after hours to update on his status but again, no call. finally, third day, I get a call in the morning from her stating that he'll be ready to be released in the evening and to call her...I call and the receptionists have no clue who my cat is, and I'm left with the option of leaving a message for the vet.. AGAIN....now it's 5 pm and I called to see if I should go in and get my cat..they have no clue..and the vet is in another appointment...so they ask if I want to leave a message..I'm thinking "WTF?" This is a sharp cont more

The VETS ARE AMAZING 5/9/2006

Dr. Sostrin took such good care of my newfie ! She was wonderful! All the staff was very caring. I travel all the way from Santa Monica just to see her. more

use only for shots 8/3/2005

Often there is no vet at the hospital. It is part of a huge corporation without anyone in charge. Desk clerks do lots of talking to each other, but do not help the clients more

Editorial review from Insider Pages 3/17/2004

I had a really bad experience with this particular VCA. They botched a procedure for my cat that has left her permanently lame and resulted in the amputation of all the toes on her right foot. more

Editorial review from Insider Pages 3/16/2004

I would only go to this place for vacinations. its pretty much a franchised/fast food type place. more
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Owner Message

  • At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.

    We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Our hospital offers a wide range of general and specialized medical treatments and services including:
    • Advanced Care Services
    • Allergy & Itchy Skin Relief
    • Diabetes Treatment (Canine & Feline)
    • Diagnostics
    • Diet & Nutrition
    • Disease Treatment
    • Flea & Tick Control
    • General Care
    • Heartworm Disease Treatment (Canine & Feline)
    • Internal medicine
    • Medications/Prescriptions
    • Parasite Control
    • Pet Wellness Exams
    • Physical Examinations
    • Preventive Care
    • Primary Care
    • Puppy & Kitten Wellness
    • Senior Pet Wellness
    • Spay & Neuter
    • Vaccines & Vaccinations
    • Weight Loss Programs

    Please call us today to review your pet's medical and health issues and how we may be able to help!

Editorial

  • Provides medical care, surgical services and specialized treatments including spay/neutering, internal medicine, advanced diagnostic testing, boarding and grooming.

  • 10/6/2008 Provided by Citysearch

Additional information

  • Hours:

    Sat-Sun 8am-4pm, Mon-Fri 7am-7pm
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    South Pasadena
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