I was very unhappy with this company. They were sent to our house by our home warranty company to investigate our broken ice-maker and microwave. The technician was rude, and also reported to the warranty company that the ""only"" problem with our refrigerator was dirty coils which makes the repair non-coverable. I had HANDED the man the broken part from the ice-maker. He didn't put it in his report; nor did he quote the price for repairing the part that broke. Then, after 3 days passed and I hadn't heard from them I called them, and they were not apologetic at all for not getting back to me because they were having trouble finding a part and they weren't going to call without having information. I think they should have called me to let me KNOW they were having a problem since he said he would get back to me in a day or two. I had to call the warranty company in to get them to submit their INCOMPLETE report. I will not use them again.