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Usa Cleaners - 2 Reviews - 1717 Hickory Ave, New Orleans, LA - Dry Cleaning Reviews - Phone (504) 737-6252

Usa Cleaners

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1717 Hickory Ave
New Orleans, LA 70123
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(504) 737-6252
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Dry Cleaning

Reviews

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Best

All reviews seem negative

Worst

This cleaners loses items, insults customers, does a poor job overall. Avoid at all costs.

Editorial review from Citysearch 2/25/2014

Never use this company! I took my beautiful expensive dress to the Hickory Ave. location in Harahan for cleaning. When I went in to pick up my dress, I noticed a big hole (about the size of a half dollar coin) on the back towards the bottom of the dress. So I looked it over carefully and noticed some threads loose on the shoulder too. I pointed this out to the cashier, who denied that it was their fault and said the dress must have been like that when I brought it in. I can assure you it was in perfect condition, as it was brand new and I only wore it a few hours. The cashier said the alteration shop next door could probably repair it. I left it there as I dashed home to see if I had extra thread for it. I couldn't find any, so I called the store from where it was purchased, and was told the dress came from overseas and they did not come with extra thread. I called the cashier and explained that I couldn't get extra thread. All I wanted was for them to repair my dress. She informed me that she checked with the alteration shop next door and the lady told her that she could repair it, so I could bring it there and pay her to fix it. I said I thought USA should pay to have it repaired, but she said no, I would have to call her manager, Melissa, and ask her. I placed a call to Melissa, but was told she was unavailable and I left my name and number but never received a return call. I went back later that day to get my dress. I am so disappointed that they would not own up to this, and pay to have my dress repaired. I will never use this company again. more

BEWARE - take your clothing elsewhere! 6/2/2011

This cleaners loses items, insults customers, does a poor job overall. Avoid at all costs. more

No idea what customer service means! 7/6/2007

I have been going to this cleaner for 2 years. Most recently, I took in over $500 worth of cleaning once I got all of my pre-Katrina clothes out of storage. A couple of weeks later I had need of some alterations; a pair of pants to hem, take up straps on a long dress, and take in shoulders on a shirt. Despite the fact that there was an alterations business next door, the dry cleaner owner asked me to try their alteration service. I agreed and, in the sweltering heat in a makeshift changing room, I had everything pinned.\r \r When I went to pick up the alterations on the date he gave me (no special rush job requested by me), they were not ready. He made no apology and offered no reason why they weren't ready. Two days later I picked them up and drove home. The first opportunity I had to wear one of the items was 1 1/2 weeks later and I found that one shoulder of the shirt was still far too loose and exposing my lingerie. I took it back the next week and showed him the problem.\r \r He informed me that since I had taken the tag off of the item that I would have to pay for it again. He also said that I had given my OK to how he had pinned it. Yes, I had. However wasn't it entirely possible that the person doing the alterations had made a mistake?\r \r He became very hostile with me, removed the pins that he had just put in the shirt, threw it on the counter and told me he wouldn't redo it. I reminded him how much business I had been bringing him and asked him if he was willing to jeopardize losing both my dry cleaning and alterations business over an item that would probably cost $12 to redo. He said he could care less about my business! I left and will never return to the establishment.\r \r There is no great advantage to using this dry cleaner. The work is mediocre, the prices are average to high, and they refuse to correct their mistakes. Find another place that will place a value on loyal, happy customers. Pros: Location Cons: Miserable customer service more
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