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Usa Baby - 11 Reviews - 515 W 77th St, Minneapolis, MN - Furniture Reviews - Phone (253) 200-6846

Usa Baby

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515 W 77th St
Minneapolis, MN 55423
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(253) 200-6846
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Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN
Usa Baby - Minneapolis, MN

Reviews

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Best

My experience with purchasing a car seat from here was very positive. I drove an hour to get here because they were the only baby store to actually carry some of the high end car ...

Worst

My husband I and purchased a crib from USA Baby and we have had a wonderful experience with this piece of furniture. However, when I called to inquire about purchasing the convert...

STAY AWAY 2/28/2012

I should have read reviews before purchasing from them. THEY HAVE THE WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM THEM ! We custom ordered a crib and a glider which was going to be delivered to the store in 3-4 weeks. When they called to say the merchandise was in, my wife called back to confirm. The following week I rented a vehicle with my stepfather to pick the merchandise up. I showed up with a vehicle I rented only to find out that one of the items that I expected was not even delivered to the store yet. The Manager said that they never said that the chair was there when my wife called back to confirm our delivery was in and that my wife was mistaken. I was annoyed but since I rented the truck already my stepfather pulled into the back and I loaded the huge box for the crib into the truck. We asked again if there was anything else, like a chair back there. The dock worker said hold on a second and then said NO after receiving instruction from a female worker (who I assume was the Manager). As the garage door was closing we assumed this transaction was done, shut the lift gate on the truck, and left the parking lot. We gave completely enough time for them to tell us we were missing something, but they failed to do so. My wife got a message the following Monday saying that ?I drove away without getting the rail conversion kit for our crib?. So I called to speak with the manager about these two incidents. I kept saying, think about this logically ?Why would I spend money to rent a truck to pick up my items if not everything was in? Wouldn?t I just want to do it once? On the second note, ?Why would I drive away with only half of my order?? ?Do you think I really want to come back again?? She basically tried to place all blame on us and not accept any responsibility for the two mix ups when both incidents and tell me it was my wife fault and my fault and my stepdads fault. Spread the word that these people are TERRIBLE. If you have a problem, they will not fix it, but rather tell you that YOU are the problem. Not the way to do business in this competitive world. more

Poor Sales & Customer Service and Dirty Store Overshadow Great Selection 1/18/2011

I shopped USA Baby because I wanted to shop a local alternative to the big box stores. I was impressed, at first, by USA Baby's selection and prices. However, I would not recommend this store to a friend because of their poor customer service and dirty store. The majority of the sales reps I worked with were uninformed about the products and features. I did my own research, which was fine. Then after ordering an entire bedroom set, stroller, and car seat - and spending a few thousand dollars - I expected better communication and customer service afterwards. After all, shouldn't that be their strength over a big box store? But no. I always had to call them to get a status update, and over a 3 week period I got 3 different answers. I wish the service was better, I wish someone at the store took some pride in their sales floor and kept it clean - this business has so much potential.\r \r Revised on 2/14/11: I have downgraded my review of USA Baby from "Wouldn't Recommend" to "Unsati more

Uninformed Sales Staff 7/21/2010

I found the sales staff at USA Baby extremely uninformed when it came to baby gear. No one was there to help me with strollers and when I asked about the differences in car seat models they told me I could find the answers online. I definitely believe in supporting local stores and not giving my dollar to the internet, but I expected more. I will end up shopping local elsewhere. more

Matched my online sale price 3/23/2010

My experience with purchasing a car seat from here was very positive. I drove an hour to get here because they were the only baby store to actually carry some of the high end car seats I was interested in. I worked with Terri, who told me the ins and outs of the ones I was interested in. I inquired about receiving the price I had recently seen online and she said they'd be happy to match that. Much better to buy it in person than order online and wonder about shipping damages and if you'll like it once you get to try it. Very slick transaction and I'm one happy customer! more

Poor Cusotmer Service, Awful Delays, Terrible Sales Staff 9/22/2008

Near the end of February in 2008 we purchased a "Lee" child's bedroom set from USA Baby in Richfield, MN. We were promised delivery in 10-12 weeks which seemed exceptionally long at the time but as it was the piece we wanted we felt it was worth the wait. The delivery was delayed multiple times without notice from USA Baby. As our delivery dates approached and passed without communication we called the store to determine what the problem was only to be promised a later delivery date. On September 17th, 2008 we took possession of our long awaited bedroom set though not to our satisfaction. The bed was not as described and damaged during shipping. As this was a custom order they have refused to accept a return and are unwilling to offer any compensation. I will never shop at this store again. more

Decent selection, but poor service and a useless registry. 6/24/2008

They have a pretty decent selection of merchandise (different than the chain stores) but not so unique or upscale as the boutique stores. The store is in a dilapidated condition and its not fun shopping here. more

Pathetic timing...... 5/21/2008

My husband I and purchased a crib from USA Baby and we have had a wonderful experience with this piece of furniture. However, when I called to inquire about purchasing the convertible pieces to make the crib into a full size, I was made to wait on hold for 6 minutes, and then informed that she knew nothing of the crib I was talking about herself, but if I wanted to call back I could. I called a couple of days later, waited on hold again and was then informed that the pieces that I needed generally took ten weeks to come in. Ten weeks! I waited 18 for the crib to come! Unless this company is growing the trees themselves it is far more efficient to purchase your needed items from the manufacturer directly and save the 80 to 100% mark-up you get from dealing with a mediocre middle man like USA Baby.\r \r Please improve your service and inventory. more

excellent service and knowledgeable staff 3/6/2008

My experience at usa baby was great. They have lots of variety if you are looking for baby/childrens furniture , as well as car seats and strollers. The staff is very knowledgeable and friendly. more

Extremely rude and lazy sales associates!! Store dirty and uninviting... 12/28/2007

I cannot believe I went back there today after other not so great experiences with the staff and their complete lack of customer service skills. I was there to trying out the stroller I've been planning on purchasing for months now. I'm almost 9 months pregnant and I have a 2 year old. I need a durable double stroller and the particular one I want is $429.99 + how ever much the accessories are, which is a question I asked, but never got answered. I was going to spend over $600 in there today, yet the sales people could care less. They don't know anything about anything and after I asked my questions to one of the extremely slow, lazy salesperson, she told me she'd check it out for me because this was a new stroller that they have never carried before and she didn't know anything about it. Me and another woman were sitting there reading through all the instructions and trying to figure out how to fold the strollers down, add accessories, etc. and instead of helping us the 3 people worki more

Horrible service 11/22/2007

We bought our daughters nursery set at the USA Baby in Richfield. The Armoir was not in satisfactory condition. When we called to have the piece of furniture replaced they were very difficult to deal with. Not only did it take 6 months to get the new piece, they never returned our phone calls and were not professional. It was the worst experience! I do not recommend that anyone buy the furniture there because if something goes wrong, your out of luck! more

High quality furniture, great sales 9/23/2005

We bought a crib at USA Baby in Richfield. It would have been an expensive crib, but they have great sales a few times a year. You can go to their web site and get on their email list to be notified of the sales. They have a number of hard-to-find and unique baby products also. The prices are reasonable (not a great discount). It's a small, some-what cramped store and during their big sales it's a mad house. Come prepared to wait for a parking spot in their super-small parking lot and to wait in line to check out (sometimes 30 people deep). However, go there when there's no sale and you have the place all to yourself! more
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Editorial

  • Stock baby's nursery with staples like value-priced cribs, dressers, linens, gliders, accessories and more. Nationwide gift registry is available.

  • 8/8/2008 Provided by Citysearch

Additional information

  • Hours:

    Mon, Thu, Fri, 10am-8pm; Tue, Wed, Sat, 10am-6pm; Sunday, 11am-5pm
  • Payments:

    Visa, Master Card, American Express, Cash, Discover
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