Poor/Rude customer service. The staff there should be replaced. Customers are paying to send a package. Busy does not mean sending away customers plus treat to them like crap just because you're busy. The office is not that busy, just very inefficient and RUDE (on multiple occasions, to customers). Thanks for not helping Mr. Ruben (got it from the tag). This is just an honest review for the service you performed. Share your story with name tag or description of the rep. for review.