I have been going to this salon for 6+ years. They always do such an awesome job that I always have strangers coming up to me and asking me where I get my hair done. Kim usually does my hair but I know several of the stylists there. I saw the earlier review & I know that they've always waited at least 15 mins or more for me if I am running a little late, especially if I call & let them know. In fact, I drive an hour every month to get my hair done at this salon! So I am not sure why the person previous had such a bad experience, unless they failed to let Kami know she was running late, which is common courtesy! but I recommend to all my friends and family (much of them also frequent this salon). None of the many friends and family I have recommended have ever had a bad experience. In fact they all love it & go as often as possible!
Pros: I love my hair & this salon!
Cons: I wish it was closer to my home.