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Urban Dog - 38 Reviews - 1909 Pontius Avenue, Los Angeles, CA - Specialty Animal Services Reviews - Phone (310) 445-1447

Urban Dog

1909 Pontius Avenue
Los Angeles, CA 90025
(310) 445-1447
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Urban Dog - Los Angeles, CA


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The best!! The staff at Urban Dog really cares about your pet and my dog enjoys her playtime there. The dogs are separated by size and personality, the areas are kept very clean, ...


My dogs stayed over a weekend at Urban dog and never again. The staff couldn't follow feeding instructions and the dogs were not feed properly, came home hungry. I think the st...

Forget This place 12/14/2011

My dogs stayed over a weekend at Urban dog and never again. The staff couldn't follow feeding instructions and the dogs were not feed properly, came home hungry. I think the staff were afraid of the dogs, even tho my dogs have spent years in daycare and love everyone, not here. Not enough room to run for large dogs and kind of gloomy inside. Web camera doesn't work and I had hoped while I was away to watch the dogs and check in on them. With the web camera not working, that wasn't possible. more

Frustrating!!! 7/28/2011

I had my dog there for the day and he had very loose stool and pooped three times on my way home, which leads me to believe that he ate something wrong... The place is so loud and small, I really don't see how it is enjoyable. They have too many dogs packed in such a small space. They spray the dogs with water. Not good. more

The Best!! 7/19/2011

The best!! The staff at Urban Dog really cares about your pet and my dog enjoys her playtime there. The dogs are separated by size and personality, the areas are kept very clean, and I like the fact that I can check things out on their webcam. I see that dog messes are immediately cleaned up. My dog never comes home 'smelling like a dog'. And their hours make dropping off and picking up my dog much more flexible than other places. more

I love this place!!! 7/15/2011

My doggie loves it here! It's such an awesome place. Whether I'm running errands and don't want to leave her home alone, or I'm out of town for a couple of days, I know my baby will be in good hands if i leave her here. more

Playful dog 7/14/2011

I had to go out of town on short notice and was in desperate need of a kennel to board my little one. I called several places and then ran across Urban Dog Playcare and was impressed when I talked to them on the phone. I was even more impressed that my dog felt right at home when I dropped him off. I would highly recommend them. more

I highly recommend Urban Dog! 7/5/2011

I adopted an adorable French Bulldog puppy from South Korea. I was ready to throw in the towel until I phoned Urban Dog, in tears! Bring her on over, they said. My dog's second home is at Urban Dog. If I don't bring her there to play, her day is not complete. I have had to go out of town several times and since it's her home away from home, she is perfectly comfortable staying there. The staff, trainer, and owner are all knowledgeable, courteous, fun and know their dogs! There is very, very little turnover. Some staff members have been there for years. I know many new places pop up on the map, but this place has been in business with long-term customers for over 14 years. I highly recommend it and wouldn't bring my dog anywhere else. They've gone over and beyond the call of duty, especially when my dog had surgery and she was weaning her way back into normalcy. They helped her lovingly and thoughtfully. I highly recommend Urban Dog and am so grateful I happened upon them over a year ago. more

Great daycare 1/18/2011

Urban dog is awesome! Thanks to a caring staff, good prices, and a convenient location, our pup doesn't need to stay home while we work. A++++ more

Dumb people bring their dogs here 6/1/2009

Urban Dog is filled with Stupid heads. If you talk to someone in front they are a stupid head. all the people working there are stupid heads. they should change their name to stupid head. Pros: smells like urine Cons: smells like bad breath more

I loved this place 5/25/2009

As a new puppy owner, I felt very nervous about leaving my toy Maltese here for the first time BUT these fears were quickly dispelled by the super caring staff, their professionalism, and the way that the facilities were introduced to BOTH of us (important no?). Pros: super caring/professional staff, very clean facilities more

Don't believe these negative postings... 4/20/2009

I have brought my dog (Bridget) here for almost 4 years and have never witnessed anything like what some of these posters have described. They are probably from some disgruntled former employee who was fired. If you look carefully, you'll notice lots of similarity in the writing style of the postings. Kim (owner) is a true pro and Jan (manager) is an experienced trainer. I trust these people with Bridget and have been doing so 3 days per week and on some holidays. My dog is my best friend and I would not give my business to a place if they were not kind, caring and professional. Take it from a REAL customer - Urban Dog is a very good doggy day care. Pros: The staff/the facility Cons: None to date more

I want to go home 4/17/2009

My dog loves play care as much as I do, because I can be at work not worrying about him and knowing that somebody is taken care of him. But lets admit it's an expensive thing to do, and I expect nothing but the best, I admit I am a doggy daycare snob. I think my dog would be more comfortable being at home than at Urban Dog. They should remodel this place to make it look more appealing to me as a customer and to my dog. I left my dog one day and it just seemed like he hated it and wanted to get out immediately. And all the other dogs were staring in the direction of the door instead of playing and having fun. I have found a place just down the street that gives you way better value for your money. Pros: i don't know Cons: the all over experience more

disappointed 4/17/2009

I just took my dog to get evaluated at Urban Dog. But the place seemed very cold and uncomfortable. The staff was a little frightening as well. It's not that they were rude, but rather uncaring. There is no outside area, and the inside looks boring and I don't think my dog would be comfortable. There is also a urine smell upon entering. I asked to take a look around, but was denied. That made me uncomfortable, why can't I see where my dog is going to be kept??? Well, we will keep on looking for a decent doggy daycare. Pros: ? Cons: facility more

URBAN DOG is the BEST EVER! 4/16/2009

As a former emplyee this year of URBAN DOG under the direction of manager and animal trainer and specialist Miss Jan. I learned so much in dog care with an outstanding team of people who take pride in their work and also love the dogs very much. Pros: personal love and attention to you dog Cons: there are none more

Love Love this place !!! 4/16/2009

I'm a huge fan of Urban Dog. It's clean and I NEVER smell dog urine when I go there. I don't know what kind of nose those people have!!! When dog urinate I do see that staff always clean it up immediately. Pros: clean, friendly, knowledgeable owner/staff Cons: can't think of any. more

Only Place I Ever Take My Dogs 4/15/2009

I do not live in the Los Angeles area but travel there often on business. I always bring one of my little Tea Cup Poodles with me (I have three) and leave them at Urban Dog as a special treat because I know they will have a blast while I am taking care of business and will be well taken care of. I have left them as long as two weeks and am always amazed at how clean they are when I come to pick them up and I practically have to drag them out the door! I highly recommend Urban Dog as the next best place to home to bring your four legged buddies. Pros: Clean, Safe Environment, Excellent, Caring Staff Cons: None, Just Wish I could get there more often more

lies,lies,lies 4/15/2009

I have read in detail some of the disgruntled statements in the past month that have been posted on city search in regard to Urban Dog... I find it very interesting that the only negative review have come in the last month and most of them are filled with lies... It seems to me someone is trying very hard to damage the reputation of a very repudable busines with lies and slander. Lies such as ""a vet on sight,"" an untrue...never has Urban Dog claimed to have a vet on sight... URBAN DOG IS A GREAT FACILITY WITH THE DOG'S CARE FIRST AND FOREMOST.... I do not want to harp on what people said or supposedly said... I know the facility... know the owner and know her concerns for the animals that are under her care. URBAN DOG IS A GREAT FACILITY AND I RECCOMEND IT HIGHLY... My son has keep his dog, Molly there before and his experience was surperb. People that post bogus reviews base absolutely on fabricated facts and untruths really are miserable humans with way too much time on their hands. Perhaps they could attempt to do something constructive. Pros: great facility w/ dogs concerns absolutely first!! Cons: shallow former employees more

Urban Dog is Excellent 4/15/2009

Our famlly uses the services of Urban Dog when we go out of town on long trips. We have total peace of mind that all of our dog's needs are meet. What's cool is being able to check on our dog using the Webcam, we really liked that. We sometimes think that our dog won't want to come home because it is having so much fun at Urban Dog. Our family highly recommends Urban Dog! Pros: The owner really cares and know all about dogs more

A Doggie Disneyland 4/15/2009

I have been involved with Urban Dog for over 10 years - beginning with my adoption through their Rescue program. It is one of the only places I know of where the dogs are constantly monitored and played with (Dog Wranglers), they are grouped by play type (and not caged up all day) and the pens are regularly scrubbed down while dogs are put up for much needed naps. My dogs wag their tales in excitement when we pull up and come home happy and played out. Their dedication to the welfare of dogs is clear through both their daycare/boarding services and their rescue program. I highly recommend Urban Dog. Pros: Safe, Healthy Environment more

Terrific Place - my dog attends daily!! 4/15/2009

I just started bringing my dog in DAILY; big change from our house with a doggie door! He's having the time of his life and getting plenty of love and exercise!! The staff is amazing and always makes me feel at ease when i drop the little guy off. I can't imagaine leaving him anywhere else; and i researched ALL my options!! I'm not sure who wrote those last reviews (over the last month or so) but it's total hogwash!! Sad really...someone so bitter and with all that time...Poor soul, probably out of work with nothing to do...Anyway, my dog loves the place! No issues whatsoever!!!! Grooming is fine, but the best part is I don't worry about him while i'm at work!! How cool is that? We LOVE Urban Dog!! Staff called me the first week to let me know the little man was fine and doing great!! Talk about caring and support!! WOW!! Thanks guys!!! Pros: Dedicated staff!!! No BAD SEEDS working there!!! Cons: parking can be a challange at times, but not horrid! more

""GROOMER"" 4/14/2009

I decided to take my to dogs there and have them ""groomed"" at Urban Dog. My little angel came back with 5!!! bleeding nails!!!, they had been cut past the quick. And on top of it the prices are SKY high :( Pros: location Cons: my BLEEDING dog more
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Additional information

  • Neighborhoods:

    West Los Angeles, West LA