On April 6th a new employee Hailey was performing massage theropy. My wife walked into the massage room with iPhone in hand and placed it in her back pocket as she changed leaving her clothes folded and on the floor. When the massage was over and Hailey left the room, my wife dressed and reached for the phone to check emails - it was gone. Hailey had gone. My wife went to the manager and they called the cell phone which immediately rolled into voice mail. They could not reach Hailey who did not wait for a tip.
Although Urban Nirvana recognized that theft is the only possibility - they did nothing to compensate my wife and refused to take responsibility for employee actions. This is wrong on many fronts and I find myself writting my first ever review.
DO NOT GO to Urban Nirvana - they are potentially thieves at the very least dishonest and unresponsive.