Urban Homes undoubtedly makes a very nice product. Their prices are reasonable for New York City and the materials used are top of the line. However, the company is far too small for the number of jobs they take on. They are dreadfully slow throughout construction and unresponsive to emails and phone calls, their workers are disrespectful to the area surrounding the construction site (they made no attempt to clean the area or keep dust and dirt from invading the rest of the apartment), and they are extremely slow to respond to any problems experienced after the construction was complete. As anyone that has done a renovation is aware, there are usually minor problems that need to be addressed with plumbing, wiring etc. With Urban homes, after the last paycheck was received, it has been near impossible to get them to return to fix these issues, leaving me with partially functional spaces for weeks on end.
Pros: Work quality
Cons: Customer service, efficiency